Customer Success Coordinator
Santa Monica, CA, United States of America
Santa Monica, CA, United States of America
Job Title: Customer Success Coordinator
Location: Santa Monica, CA
Experience Required: 2-3 years
Team: Customer Success
Reports to: Customer Success Manager
Home From College is the leading Gen Z career platform helping students find flexible work, earn income, and gain professional experience by collaborating with the brands they love. From global companies like Uber and Verizon to challenger brands like Poppi and Chamberlain Coffee, we help brands activate Gen Z talent and build long-term loyalty through on-campus and digital GIGs.
We’re a fast-growing startup and need someone scrappy, creative, and relentlessly focused on generating new business. If you’re hungry to learn, comfortable wearing multiple hats, and excited about growing revenue at a high-growth SaaS company, we want to meet you.
Home From College is the leading Gen Z career platform helping students find flexible work, earn income, and gain professional experience by collaborating with the brands they love. From global companies like Uber and Verizon to challenger brands like Poppi and Chamberlain Coffee, we help brands activate Gen Z talent and build long-term loyalty through on-campus and digital GIGs.
Own post-sale coordination and support for brand accounts, ensuring timely and consistent communication and clear understanding high level goals and KPI’s
Support onboarding of new brand clients and help them activate their GIG programs
Support on and answer customer questions, pain points and help them find success using the software, and with our community of Gen Z workers
Act as the liaison between internal teams (Sales, Marketing, Tech) and brand clients to ensure alignment
Document best practices and support internal process improvements as we scale
2-3 years of experience in a customer success, project coordinator or account management
Must have experience working with a consumer SaaS platform or consumer marketplace
Highly organized with strong attention to detail and time management
Clear communicator with excellent written and verbal skills
Comfortable using platforms like HubSpot, G-Sheets, Slack, and Notion
Passionate about Gen Z, creator economy, or the future of work
Based in or willing to relocate to Los Angeles
Competitive base salary
Health, Dental and Vision Insurance
401(k) Plan
Unlimited PTO Plan
Company Laptop and WFH set up reimbursed
Hybrid In-Person Santa Monica Office Environment
